Refund policy

Nashville Airsoft Return Policy:

Effective Date: 09/02/2023

  • Eligibility for Returns:
    • Only unopened and unused items in their original packaging will be eligible for return.
    • Returns must be initiated within 5 days of the delivery date.
  • Non-Returnable Items:
    • All opened or used items.
    • Ammunition, BBs, and gas canisters.
    • Batteries and chargers.
    • Protective gear and apparel (e.g., masks, vests, gloves).
    • Sale or clearance items.
  • Return Procedure:
    • To initiate a return, customers must contact our customer support team at [Contact Email/Phone] within the 5 day window.
    • A return authorization number will be provided, and it must be included in the return shipment.
  • Shipping Costs:
    • The customer is responsible for all shipping costs associated with the return.
  • Inspection and Refund Process:
    • All returned items will be inspected upon arrival to ensure they meet the eligibility criteria.
    • If the return is approved, a refund will be issued for the purchase price of the item(s), excluding shipping costs and restocking fees, if applicable.
    • Refunds will be issued in the original form of payment within 5 business days after approval.
  • Damaged or Defective Items:
    • If an item is received damaged or defective, customers must notify us within 48 hours of delivery to be eligible for a replacement or refund.
    • Damaged or defective items may require photographic evidence to process the claim.
  • Restocking Fee:
    • A 15% restocking fee may apply to returns for eligible items.
  • Exchanges:
    • Exchanges are not allowed. Customers must initiate a return and place a new order for the desired items.
  • Final Sale:
    • All purchases made using store credit, gift cards, or promotional codes are considered final sale and cannot be returned.
  • Policy Changes:
    • Nashville Airsoft reserves the right to modify or update this return policy at any time without prior notice.

By making a purchase at Nashville Airsoft, you acknowledge and agree to abide by the terms of this return policy.