Arcturus AK-12 AEG

Eligibility for Returns:

• Only unopened and unused items in their original packaging will be eligible for return.
• Returns must be initiated within 5 days of the delivery date.

Non-Returnable Items:

• All opened or used items.
• Ammunition, BBs, and gas canisters.
• Batteries and chargers.
• Protective gear and apparel (e.g., masks, vests, gloves).
• Sale or clearance items.

Return Procedure:

• To initiate a return, customers must contact our customer support team at [Contact Email/Phone] within the 5 day window.
• A return authorization number will be provided, and it must be included in the return shipment.

Shipping Costs:

• The customer is responsible for all shipping costs associated with the return.

Inspection and Refund Process:

• All returned items will be inspected upon arrival to ensure they meet the eligibility criteria.
• If the return is approved, a refund will be issued for the purchase price of the item(s), excluding shipping costs and restocking fees, if applicable.
• Refunds will be issued in the original form of payment within 5 business days after approval.

Damaged or Defective Items:

• If an item is received damaged or defective, customers must notify us within 48 hours of delivery to be eligible for a replacement or refund.
• Damaged or defective items may require photographic evidence to process the claim.

Restocking Fee:

• A 15% restocking fee may apply to returns for eligible items.

Exchanges:

• Exchanges are not allowed. Customers must initiate a return and place a new order for the desired items.

Final Sale:

• All purchases made using store credit, gift cards, or promotional codes are considered final sale and cannot be returned.

Policy Changes:

• Nashville Airsoft reserves the right to modify or update this return policy at any time without prior notice.

By making a purchase at Nashville Airsoft, you acknowledge and agree to abide by the terms of this return policy.